Returns & Exchanges

We want you to be happy with your purchase!  We will accept exchanges and returns of full priced items provided that the garment is returned in new and unused condition with all the tags attached and in original condition.  If your item shows any evidence of wear, it will be returned to you and your refund voided.  Please e-mail us at sales@whatthefrock.net for return information and address.  Goods must be returned within 14 days from receipt of goods.  Do not ship your order back without e-mailing us first, otherwise the item will be returned to you and a refund will not be granted.

Final sale items may not be refunded.  However you can do an exchange or we can issue you with a credit note with a 12 month validity if you are not satisfied with your dress.  Please e-mail us at sales@whatthefrock.net for return information and address.  Do not ship your order back without e-mailing us first, otherwise it will be returned to you.

The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.  The item is your responsibility until it reaches us.  We recommend that you send the parcel using registered mail with a tracking service.

Refunds & Processing Times

Your refund will be processed in the original form of payment within 5 business days.  You will be notified via e-mail to the address listed on your account when this transaction has taken place.  Your banking institution may require additional days to process and post this transaction to your account once they have received the information from what the frock?!